What I do if my IPTV is not working (2024)

We’ve all experienced it – you settle in to watch your favorite sports game, and suddenly, you’re faced with a black screen. You switch IPTV channels, but every channel displays a black screen. Gradually, you realize that your IPTV not working as it should.

To prevent many of the issues that can disrupt your IPTV service, it’s important to start with a reliable IPTV provider. Click on the following link to secure a 55% discount on your IPTV subscription: https://iptvuk.net/.

In this article, we’ll explore various problems that can cause your IPTV to stop working and provide solutions to get your IPTV back up and running smoothly. This way, you can fully enjoy all the channels offered by your IPTV provider.

How to fix IPTV not working issue?

1. Check Your Internet Connection

One of the most common issues with IPTV is a poor internet connection. Since IPTV relies on streaming, a slow or unstable internet connection can result in buffering and freezing. To resolve this, ensure that your internet speed meets the minimum requirements for your IPTV.

  • Check your internet speed using a speed test tool (such as Ookla’s Speedtest).
  • Ensure that your internet service plan provides enough bandwidth for streaming.
  • If using Wi-Fi, try connecting your device via Ethernet for a more stable connection.

2. Restart Your Router and Device

Sometimes, all your system needs is a simple reboot. Turn off your router, IPTV box, or streaming device, and then turn them back on. This can refresh your network connection and fix minor glitches.

  • Unplug your router and modem’s power cables.
  • Wait for 30 seconds to 1 minute.
  • Plug the cables back in and wait for the devices to fully restart.
  • Restart your IPTV box or application.

3. Check Your IPTV Subscription and Account

Ensure that your IPTV subscription is active and paid up. If your account has any issues or has expired, it can lead to service disruptions. Also, make sure your login details are correct.

  • Check the expiry date of your IPTV subscription.
  • Make sure you enter your IPTV account information correctly.

4. Test Multiple Devices

Testing your IPTV service on multiple devices can be a crucial step in troubleshooting. It helps you identify whether the issue is specific to one device or if it’s a more widespread problem.

You can use a variety of devices that support your IPTV service, such as a computer, smartphone, tablet, smart TV, or a set-top box like MAG or Roku. Make sure these devices are connected to the same network.

If the problem only occurs on one particular device, it indicates that the issue may be specific to that device. Here are some steps you can take to address device-specific issues:

  • Clear cache and data of the IPTV app or player.
  • Reinstall the IPTV application or player.
  • Update your IPTV app or player.

5. Make Sure Your IPTV Provider’s Server is Not Down

Making sure that your IPTV provider’s server is not down is a crucial step in troubleshooting when your IPTV service is not working as expected. You can check the server status by contact your IPTV provider.

  • Server outages or issues on the provider’s end can disrupt your IPTV service, and resolving them typically falls under the responsibility of the service provider, not the end-user.
  • By staying informed about server status, you can quickly determine whether the issue you’re facing is a widespread problem affecting multiple users or if it’s specific to your setup. This knowledge can help you avoid unnecessary troubleshooting on your part.
  • Knowing the server status is essential for managing your expectations. If a server outage is confirmed, you can patiently wait for the provider to resolve the issue rather than attempting extensive troubleshooting on your own.

6. Check if Your ISP is Blocking IPTV Service

If your internet service provider (ISP) is blocking or restricting your access to IPTV services, it can be frustrating. However, there are several steps you can take to work around these restrictions. Here are some strategies to consider:

A. Start Use a VPN Service

A VPN is one of the most effective ways to bypass ISP restrictions. It encrypts your internet traffic and routes it through servers in different locations, making it difficult for your ISP to detect that you are using IPTV services.

  • Subscribe to a reputable VPN service (List of best VPN service).
  • Download and install the VPN client on your device.
  • Connect to a server location that is not restricted by your ISP.
  • Access your IPTV service through the VPN connection.

B. Change Your DNS Servers

Manually change your DNS servers to a public DNS service like Google DNS ( and or Cloudflare DNS ( This can sometimes help bypass ISP-imposed restrictions, as some ISPs block IPTV services by restricting access to specific DNS servers.

You can change your DNS service on Mobile Devices by following these steps:

  • For Android: You can change DNS settings in the Wi-Fi connection settings for your network.
  • For iOS (iPhone/iPad): You can change DNS settings in the Wi-Fi network configuration.

You can change your DNS service on Windows by following these steps:

  • Go to the Control Panel.
  • Click on “Network and Sharing Center.
  • Click on “Change adapter settings” on the left sidebar.
  • Right-click on your active network connection and select “Properties.
  • Select “Internet Protocol Version 4 (TCP/IPv4)” and click “Properties.
  • Choose “Use the following DNS server addresses” and enter the DNS server addresses (e.g., and for Google DNS or ( for Cloudflare DNS).

And You can following these steps to change DNS service on macOS:

  • Go to “System Preferences.
  • Click on “Network.
  • Select your active network connection (Wi-Fi or Ethernet) and click “Advanced.
  • Go to the “DNS” tab.
  • Click the “+” button to add DNS server addresses and enter the desired addresses (e.g., and for Google DNS or ( for Cloudflare DNS).

After changing your DNS settings, restart your internet connection (reconnect to Wi-Fi or Ethernet) to apply the changes immediately.

7. Change Your IPTV Providers

If you’ve exhausted all the troubleshooting steps and your IPTV service is still not working, it may indeed be time to consider changing your current provider. Switching to a different IPTV service can be a viable solution to your streaming woes.

Here are some factors to consider when making this decision:

  • Research new IPTV service providers: Look for reputable IPTV service providers with a track record of reliability and good customer reviews.
  • Compare plans and features: Evaluate the features, channel offerings, pricing, and customer support options of potential new providers to find one that better suits your needs.
  • Sign up for a new IPTV service: Once you’ve selected a new provider, sign up for their service, and follow their installation instructions.
  • Test the new service: After setting up the new service, test it thoroughly to ensure it meets your expectations in terms of streaming quality, reliability, and customer support.
  • Cancel your old provider: If you’re satisfied with the new service, contact your old provider to cancel your subscription. Be sure to review their cancellation policies to avoid any unnecessary fees or complications.

How To Fix IPTV Not Showing EPG (TV Guide)

Electronic Program Guide (EPG) is a vital component of IPTV services. It serves as a digital TV guide that displays a schedule of TV programs and allows users to navigate through the available channels effortlessly. Having a working EPG enhances the user experience by making it easier to find and manage content.

Your IPTV may not load the Electronic Program Guide for these reasons:

  • Internet Connection Issues
  • Incompatibility with the IPTV Player
  • EPG Data Not Being Updated
  • Incorrect Time Settings
  • EPG Source Problems

In following steps, we will walk you through the common reasons for Electronic Program Guide (EPG) not displaying on your IPTV service and provide solutions to help you to fix your EPG.

1. Check Your Internet Connection

Ensure that you have a stable and reasonably fast internet connection. A wired connection is often more reliable than Wi-Fi. Consider testing your internet speed and latency to rule out connectivity issues.

2. Use a Compatible IPTV Player

Use an IPTV player that is known to work well with EPG data. Popular options include Kodi, IPTV Smarters, Perfect Player, and TiviMate. Ensure that you have the latest version of the player installed.

3. Verify Time Settings

Double-check the time and date settings on your device. Set it to automatically synchronize with a reliable time server. Incorrect time settings can affect EPG accuracy.

4. Using Third-Party EPG Sources:

Some users opt to use third-party EPG sources that are more reliable or provide additional features. Be cautious when using third-party sources, and ensure they are reputable and compatible with your IPTV service.

Final Thoughts

In conclusion, when your IPTV service is not working, it can be a frustrating experience. However, by following a systematic approach to troubleshooting, you can often identify and resolve the issues that may be causing disruptions in your viewing experience.

Remember to start by checking your internet connection and device settings, rebooting your router and devices, and verifying your IPTV subscription and account details. Also, ensure that your IPTV application or hardware is up-to-date. If all else fails, contact your IPTV service provider’s customer support for further assistance.

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